Tip of the Week Blog

February 2007, Week 3
Organizing YOUR Way ('Total Slob' Types)
For Staff...


Total Slobs, who are sometimes Pack Rats too, are the complete opposite of Right Anglers. They have a high tolerance for mess and not much experience in straightening it out. But even Total Slobs can become organized by using these guidelines:

1. Accept responsibility for yourself and your environment.
2. Work gradually at improving things.
3. Adopt systems that are convenient and simple.
4. Motivate yourself with rewards and incentives.

From How to be Organized in Spite of Yourself by Sunny Schlenger and Roberta Roesch (pp 179-187).

Gossip - Raising Its Ugly Head
For Administrators...

You can manage gossip exactly as you would manage any other negative behavior from an employee in your work place. Use a coaching approach, when possible, to help the employee improve his or her behavior. But, when needed, gossip management starts with a serious talk between the employee and the manager or supervisor. If the discussion of the negative impacts of the employee's gossip has no effect on subsequent behavior, begin the process of progressive discipline with a verbal warning, then a formal written verbal warning for the employee's personnel file.

If you assertively deal with gossip, you will create a work culture and environment that does not support gossip.

 

Productive Use of Legal Assistants & Paralegals
For Attorneys...

The next few weeks will be devoted to better use of your office staff...

Don't Expect Anyone to Read Minds... One quick (true) tale: A paralegal was asked to draft a cover letter ("due yesterday") for a name partner. He quickly drafted the letter and sent it out with the important documents. A few days later, he was scolded by the partner for doing what was requested. Apparently, the partner had changed his mind but neglected to tell the paralegal. The partner told him that he should have known that the letter wasn't needed.

Hmmm, do you think the paralegal would be so prompt next time?

 


 

February 2007, Wk 2
Organizing YOUR Way ('Pack Rat' Types)
For Staff...


If you're a Pack Rat, getting organized can be difficult. It takes a lot of energy and commitment to part with things that have resided with you for a lifetime. What you have to remind yourself of, though, are the eventual rewards of having more free space, fewer possessions to clean or keep track of, and the feeling of liberation that comes with the knowledge that you're in control of your belongings and not the other way around. You can achieve this if you:

1. Find, use, and enjoy what you want to save.
2. Dispose of or pass on what has outlived its value or usefulness.
3. Refuse to be controlled by stacks of reading material.
4. Teach your children how to evaluate what has meaning to them over the years.
5. Reserve space for new items in your life that serve a function or bring you pleasure.


From How to be Organized in Spite of Yourself by Sunny Schlenger and Roberta Roesch (pp 163-178).


Gossip - Raising Its Ugly Head
For Administrators...

Expect a certain amount of gossip in any firm; people want to know what is going on in their workplace, and they like to discuss work issues. The key is to know when the gossip is out-of-hand. You need to act if the gossip is:

* disrupting the work place and the business of work,
* hurting employees' feelings,
* damaging interpersonal relationships, or
* injuring employee motivation and morale.

If you find yourself having to address gossip frequently, you may want to examine your workplace to understand the consistent themes in the gossip.

Consider that you may not be sharing enough information with employees. It is also possible that employees don't trust you and are afraid to ask about important topics. If gossip has been unmanaged in the past, gossip tends to become a negative aspect of your work culture. So, don't let negative gossip go unaddressed.

Next week ... tips for managing gossip

 

Productive Use of Legal Assistants & Paralegals
For Attorneys...

The next few weeks will be devoted to better use of your office staff...

Don't Put Legal Assistants/Paralegals "On Trial". Instead, make it obvious that you have confidence in their abilities until proven wrong. Just because they lack a law degree doesn't mean they lack intelligence. In fact, they're usually some of the smartest people in the firm.

 


 

February 2007, Week 1
Organizing YOUR Way ('Right Angle' Types)
For Staff...


Right Anglers are compulsive straighteners. If someone moves something from its 'correct' spot, a Right Angler puts it back immediately without even thinking. But keeping things neat doesn't necessarily mean that you're keeping things organized. Systems have to make sense, so if you're a Right Angler:

1. Stay on top of what you are keeping and where you're keeping it to make sure that your arrangements are working for you.
2. Examine your needs carefully and know that it's all right if systems are unorthodox, as long as they're functional.
3. Look for products that will keep things both neat and efficient.
4. Realize that the organizing process takes time, but that it can be accomplished without too much upheaval if you tackle a little bit at a time.

From How to be Organized in Spite of Yourself by Sunny Schlenger and Roberta Roesch (pp 156-163).


What To Do?
For Administrators...

How do you handle a staff person that is not performing well but believes that they're a top performer OR even the best person on staff?

This can be an awkward situation and can drive you (and others in your office) crazy. But let's face it: people aren't mind readers. This type of misperception is really an unrealized expectation problem. Has the attorney or administrator explained to the person that they're not performing to their expectation -- or just assumed that the person knows? My bet is that assumptions are being made on both sides.

After all, most of us believe that no news is good news. We usually only hear about performance issues when there's a problem. So if we're not happy with someone's performance, let's look to ourselves first. How to correct the misperception?

1. Outline your expectations to the problem employee
2. Write down the goals or benchmarks you want achieved
3. Ask what resources/training is needed to achieve
4. Furnish what is needed
5. Schedule weekly sessions to ensure progress and correct problems
6. Document all steps, discussions, and results
 

Productive Use of Legal Assistants & Paralegals
For Attorneys...

The next few weeks will be devoted to better use of your office staff...

A lawyer's communication of the task to the legal assistant/paralegal is of the utmost importance. Don't be hurried in communicating the details or make the work appear trivial. A few minutes of thought given to explaining the task can be the difference between an average and exemplary work product.

 


 

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